Terms and Conditions for Landscaping Services

These Terms and Conditions apply to all landscaping services provided by our company in the course of delivering garden and outdoor improvement works. By making a booking, the customer agrees to be bound by these terms. For the purposes of these Terms and Conditions, references to “we”, “us” and “our” mean the landscaping service provider, and references to “you” and “your” mean the customer who requests the work. These terms are intended to set out the basis on which landscaping services are offered, including the booking process, payment arrangements, cancellation rules, liability limits, waste handling, and the law that governs the agreement.

We provide landscaping services on a contractual basis only. No statement, estimate, quotation, or discussion shall form part of the contract unless it is confirmed in writing by us. Any variation to these terms must also be agreed in writing. Where a customer asks for garden landscaping services, landscape maintenance, or similar outdoor works, the specific scope of work will be set out in the quotation, invoice, or service confirmation. If there is any conflict between a written quotation and these Terms and Conditions, these terms will prevail unless expressly stated otherwise.

We reserve the right to refuse any booking, withdraw any quotation, or decline to proceed with works where site conditions, safety concerns, access issues, or other circumstances make it unreasonable to continue. Any reference to landscaping Surbiton, Surbiton landscaping, or landscape services in Surbiton is used only to describe the type of service and should not be interpreted as creating any special local obligation beyond the applicable law of England and Wales.

Booking Process. A booking may be requested by telephone, email, online enquiry, or any other method we make available from time to time. A booking is not confirmed until we have accepted it and, where required, received any deposit or initial payment requested. We may ask for photographs, measurements, access details, or other information before confirming the work. This is to ensure that the quoted price and duration are based on accurate information. If the customer provides incomplete or incorrect details, we may revise the quotation or cancel the booking without liability.

Where a site visit is required, it may be used to assess ground conditions, access, waste volumes, existing structures, and any limitations that could affect the work. The customer must ensure that the site is safely accessible at the agreed time. If our team is unable to begin or complete the work because access is blocked, utilities are not isolated, or the customer has not prepared the site as agreed, we may charge a call-out fee, waiting time, or reasonable additional costs. For larger projects, the booking may be split into phases, each treated as a separate element of the contract.

We may amend the scheduled date if weather conditions, supply delays, safety risks, or events outside our control make it impractical or unsafe to proceed. In such cases, we will aim to offer a revised date within a reasonable time. Any time estimates provided are approximate only and should not be treated as guaranteed completion times unless expressly agreed in writing. In relation to landscaping work, it is common for timeframes to change because outdoor conditions can affect productivity, material availability, and the sequence of operations.

Payments. Unless stated otherwise in writing, invoices are payable within the period specified on the invoice or quotation. We may require a deposit before starting work, particularly for materials, labour scheduling, or larger landscaping projects. Deposits are generally non-refundable except where we cancel the booking without cause or where the law requires otherwise. All prices are stated in pounds sterling and, unless expressly indicated, may be exclusive of VAT and any other applicable taxes or charges.

Any additional work requested by the customer, or any work reasonably necessary but not included in the original quotation, may be charged as a variation. This includes, for example, extra labour, disposal costs, material upgrades, or remedial work caused by hidden conditions discovered during the job. If the customer requests a change after work has started, we may revise the price and timeline before continuing. For surbiton landscaping services and other garden works, additional charges are common where the scope expands or site conditions differ from the original description.

We reserve the right to suspend work or withhold delivery of completed services and materials if payment is overdue. If a payment is not made by the due date, we may charge interest on the outstanding amount at the statutory rate applicable under the Late Payment of Commercial Debts (Interest) Act 1998, where relevant, and may recover reasonable debt collection and legal costs. Ownership of any goods supplied may remain with us until full payment has been received, to the extent permitted by law.

Cancellations and Rescheduling. If you wish to cancel or reschedule a booking, you must notify us as soon as possible. The amount payable, if any, will depend on the timing of the cancellation and the stage reached in preparing for the work. If cancellation occurs after we have ordered materials, allocated labour, or reserved a date specifically for your project, we may charge for losses incurred, including non-returnable items and administrative time. A reasonable cancellation fee may also apply.

If you cancel less than 48 hours before the scheduled start time, or fail to provide access on the agreed date, we may treat the booking as cancelled by you and charge up to the full cost of any wasted attendance, if lawful and reasonable in the circumstances. If we need to cancel or postpone, we will notify you as soon as reasonably practicable and may offer an alternative date. We are not liable for delays caused by adverse weather, supply shortages, staff illness, transport disruption, or other matters beyond our reasonable control. This is particularly relevant to landscaping services UK, where outdoor conditions may require flexible scheduling.

If a booking is rescheduled by agreement, any deposit paid may be transferred to the new date, unless the parties agree otherwise. Where a customer has provided custom-ordered materials or special instructions, cancellation rights may be restricted to the extent allowed by law. These terms do not affect any statutory rights you may have as a consumer under applicable consumer legislation.

Customer Responsibilities and Site Conditions. You must ensure that the site is safe, legally accessible, and suitable for the work to be carried out. This includes ensuring that driveways, paths, gates, and access routes are clear, and that any hazards are identified in advance. You are responsible for informing us of underground services, hidden structures, drainage issues, protected trees, boundary concerns, or known contamination that may affect the work. If you fail to disclose relevant information, we are not liable for resulting damage or delay, except where the law says otherwise.

You must obtain any permissions, consents, or approvals required from landlords, neighbours, management companies, freeholders, or local authorities before work begins. Unless agreed otherwise, we do not check planning permission, conservation restrictions, covenant obligations, or title matters. If a project cannot proceed lawfully because the necessary permissions have not been obtained, we may stop work and charge for the time and costs already incurred. For garden landscaping services, compliance issues may arise where boundary changes, tree works, or structural features are involved.

Any items removed from the site that are not expressly agreed to be retained by you may be treated as waste and disposed of in accordance with our procedures and legal duties. If you wish to keep soil, plants, paving, timber, or other materials, you must tell us before work starts or before they are removed. Once items have been placed into waste streams, containers, or vehicles for disposal, ownership may pass to us or to our waste contractor, subject to applicable law and the agreed service arrangements.

Liability. We will carry out our services with reasonable care and skill. However, to the maximum extent permitted by law, we are not liable for indirect, special, or consequential losses, including loss of profit, loss of enjoyment, or loss of opportunity arising from the provision or non-provision of landscaping services. Our total liability for any claim arising out of a booking shall be limited to the total amount paid or payable for the specific service giving rise to the claim, except where such limitation is prohibited by law.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law. We are not responsible for pre-existing defects, structural weaknesses, poor drainage, hidden utility lines, subsidence, contaminated ground, or other site conditions that were not reasonably apparent before work began. Where we identify a risk, we may stop work, change the method of working, or recommend that specialist advice be obtained before continuing.

We are not liable for damage caused by customers, third parties, animals, severe weather, vandalism, or use of the completed works contrary to our instructions. If the customer asks us to work with supplied materials, we are not responsible for defects in those materials unless the defect should have been obvious to a competent contractor on reasonable inspection. In relation to landscaping Surbiton projects and similar outdoor services, natural settlement, seasonal movement, and weather-related changes may occur and are not automatically a defect.

Waste Regulations and Disposal. Waste generated during landscaping work will be handled in accordance with applicable waste management legislation, including the duty of care requirements under environmental law. We may transport, segregate, store, or dispose of waste through licensed carriers, recycling facilities, transfer stations, or other lawful routes. Where necessary, waste transfer notes or similar records may be created and retained. We are entitled to rely on the description and classification of waste provided by the customer where that classification depends on information outside our reasonable knowledge.

You must not ask us to dispose of hazardous, prohibited, or controlled waste unless this has been agreed in advance and we are legally permitted to handle it. Such materials may include asbestos, chemicals, oils, contaminated soil, medical waste, gas cylinders, batteries, or electrical items requiring specialist treatment. If such items are discovered unexpectedly, we may suspend work until suitable arrangements are made. Additional charges may apply where waste is heavy, contaminated, difficult to separate, or requires specialist disposal. For landscape services, waste volume can change quickly depending on excavation, clearance, pruning, or demolition activities.

We may leave waste containers, skips, bags, or temporary storage areas on site if agreed, but you must not tamper with them or allow third parties to do so. Once waste has been accepted by a licensed contractor or transferred for disposal, we are not responsible for further handling by that contractor, provided we used reasonable care in selecting them. If the customer insists on retaining waste or transporting it personally, the customer becomes responsible for compliance with any applicable law.

Changes to Work and Variations. Any request to alter the agreed scope of work must be approved by us before the change is carried out. We may refuse a variation if it is unsafe, impractical, or likely to affect compliance with regulations. Variations may include changes to design, materials, plant selection, layout, levels, edging, paving, turfing, planting, fencing, or clearance. If a variation affects cost or timing, we will provide an updated estimate where practicable.

Where work is carried out in stages, each stage may be invoiced separately. If the customer delays a stage, we may need to store materials, remobilise staff, or return at a later date, in which case additional charges may be applied. If a delay causes deterioration of materials, ground conditions, or completed sections, we are not liable unless the deterioration was caused by our breach of contract. This approach is standard for landscaping services UK because weather, site access, and seasonal growth can affect the sequence of work.

Governing Law and General Provisions. These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any rights you may have under applicable consumer law. If any part of these terms is held to be invalid, unlawful, or unenforceable, that part shall be deemed deleted and the remaining provisions shall continue in full force.

General Provisions. No failure or delay by us in enforcing any right or remedy shall operate as a waiver of that right or remedy. Any waiver must be in writing and signed by us. The customer may not transfer or assign the contract without our written consent. We may assign or subcontract part or all of the work to suitably qualified persons, provided that we remain responsible for performing the contractual obligations in accordance with these terms.

If a dispute arises, the parties should first attempt to resolve the matter in good faith by discussing the issue and reviewing the written scope of work, invoice, and any agreed variations. This does not prevent either party from taking legal action where necessary. These Terms and Conditions are intended to provide a fair framework for landscaping services, garden landscaping services, and related outdoor works, while protecting both parties against misunderstandings, unreasonable delays, and unexpected site issues.

By confirming a booking or allowing work to begin, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They apply to all works unless we expressly agree a different set of terms in writing for a particular project. The customer is encouraged to retain a copy for reference throughout the booking, delivery, and completion of the services.